Type Format Typical cost to caller(1) Typical cost to receiver(2)(3) Recommended for
13 13 xx xx About 25 cents First 15 minutes free, then timed rate Large organisations
1300 1300 xxx xxx About 25 cents First 15 minutes free, then timed rate Small to medium businesses, customer service call centres, large volume but low value/profit sales
1800 1800 xxx xxx Free Timed rate for entire call High value/profit sales, information services e.g. finance, motor vehicle, property, building, B2B, government agencies, product recalls
  1. From a standard fixed line service. Calls to 13, 1300 and 1800 numbers from non fixed line services, such as mobile phones, may be charged at a higher rate.
  2. Where the caller is in the same call collection area as the answer point (the number receiving the call). Where the caller and answer point are in different call collection areas, the entire call will be charged at the timed rate.
  3. Calls from mobile phones may be charged to the receiver at a higher rate than calls from a standard fixed line service. You can choose whether or not to receive these calls.